Complaints Procedure


Effective two-way communication will ensure a happy partnership to the benefit of our pupils.  We will always make every effort to resolve any problem.  If you have a concern, please contact your child’s class teacher in the first instance of or a member of Senior Management to arrange a meeting to discuss the concern further.  However, In line with Aberdeen City Council’s complaints procedure if you feel your concern has not been resolved you should follow the stages listed below.

Stage 1

Contact Mrs. Jones the Head Teacher as soon as possible to inform her of the complaint.

Stage 2

Please contact the Customer Feedback Team –

Who will contact you directly.

Stage 3

Write to the Chief Executive

Angela Scott

Town House


Tel 01224 522501

Stage 4

Contact the local government ombudsman

Tel 0131 225 5300